Q: Are there any special technology requirements for taking a webinar course?
A: To take our online webinar course, you will need the following technology:
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- Dependable, high-speed internet.
- Desktop or laptop computer (the NMLS does not allow you to take courses on a tablet or mobile device)
- Webcam
- Modern Web browser (Google Chrome is preferred)
- Built-in or external speaker system.
You may test your computer's compatibility with the webinar platform here.
Q: Will I need a webcam to attend a webinar?
A: Yes. Beginning in June 2022, the NMLS requires webinar attendees to be visible on camera from at least the shoulders up for the duration of the course instruction. Students who are unable to comply will be removed from the webinar and must reschedule.
Q: How engaged do I need to be during the webinar?
A: All students are required to be in a professional setting, in front of a computer, and fully engaged for the entire duration of the webinar. Multitasking or participating in any outside activities (such as driving) during the webinar is not allowed. If you are unable to comply with these requirements, you will be removed from the webinar and will need to reschedule. Thank you for your understanding and cooperation.
Q: What if my webcam isn't working?
A: In most cases, webcam issues arise from the shutter covering the camera. Please ensure your shutter is open. If your webcam still does not work, you will need to either reschedule and find a replacement webcam or transfer to our online self-study course, which does not require a webcam.
Q: Can I reschedule a webinar?
A: Yes, please contact our customer service team at (800) 995-1700 if you need to reschedule your webinar. The rescheduling fee is $20 but the fee is waived on the first reschedule request.
Q: Will I see other participants in the webinar?
A: No. You will only see the instructor. Only the instructor and the facilitator of the webinar will see you. Students will not see each other.
Q: How early can I log into the webinar?
A: The webinar room will open 30 minutes prior to the scheduled start time.
Q: What if I log in late to the webinar?
A: If you miss more than 15 minutes of total time in the webinar, credit will not be issued. You will be required to attend another webinar in it's entirety.
Q: Will there be quizzes or questions I must answer throughout the course, or is there a final exam I need to complete?
A: Webinar courses conclude with a comprehensive case study in which all students must participate to demonstrate learning. No final exam is required.
Q: Why are some students attending seven hours of the webinar and other eight hours?
A: Each state has its own unique education requirements. Some states mandate state-specific education, while others do not. For many states that do require state-specific education, licensees can complete 7 hours of federal education rather than 8, with the remaining hours dedicated to state-specific content. We do not provide state-specific education via webinars; these courses are available only as online, self-study courses.
Q: I finished the course; when will I receive a certificate of completion confirming my attendance?
A: We process and verify the attendance within two business days. Once reconciled, a certificate of completion will be e-mailed and credit will be reported to NMLS.